Tag Archive: fresh customer service


customer relations management

The customer relationship managers influence your relationship with the customers more than the taglines. They need to achieve their goals including retaining the established customer base, attracting new customers, persuading the customers to buy your products or render the services and conjuring them to transform into brand ambassadors and spread the word. Effective and timely problem resolution and excellent communication skills are the keys to excellent and satisfactory customer services.

However, you also need to include the following customer relations management skills when recruiting the employees or training and monitoring them.

Direct Marketing Skills

Improving your sales conversion rate is highly crucial to boost sales, expand customer base, and improve brand reputation in the market. Your organization spends time and money on the customers, and for boosting your Return on Investment, the customer relations manager needs to keep an eye on the sales conversion rate. The customer service representatives should be able to directly market your services and products while theconsuming the least possible time.

The Ability to Make Connections

The process of converting the prospects into customers requires exclusivity in establishing warm connections with friendly prospects as well as cold leads. Sometimes, a prospect may be friendly but unwilling to convert into a customer. Following are the two capabilities crucial to make connections.

  • The power of persuasion
  • The ability to motivate the prospects to climb up the ladder step-by-step

You may already be aware of the power of persuasion. The latter refers to a systematic process, essentially required to transform the ‘cold prospects.’ It includes:

  • Generating responses and callbacks in the first meeting
  • Inviting prospects to corporate events
  • Persuasive conversions with direct marketing

Skills of Establishing a Sales Funnel

Retaining your established customers along, with constantly adding new customers in your customer base, is critical for the growth of your business. This process is called creating customers. You need the knowledge and understanding of a sales funnel to create customers.

The sales funnel looks like a hierarchy with Leads on the top, Prospects in the middle, and Customers at the bottom of the hierarchy.

The first step is to attract leads. The sales process revolves around awareness and education about your brand, purchase evaluation, engagement of the customers, commitment of the engaged customers, purchase process, and converting the shoppers into repeat customers. A customer relations manager with a good understanding of the sales funnel is nothing less than an asset to your organization.

Entrepreneurship and Ambassadorship

The customer relations manager should be able to identify and mobilize the resources in order to convert the right people into leads and customers. The manager should be able to establish strong networks inside and outside the organization. The managers should have extensive knowledge of the products and services offered by the firm, along with the ability to establish a relation with the right type of offerings.

The customer relations managers can prove to be an invaluable organizational asset, useful for your business growth and expanding the customer base.

www.FreshCustomerService.com

Got 10 seconds? Feed your mind this nutritious thought and experience the exponential growth

Got 10 seconds? Feed your mind this nutritious thought and experience the exponential growth

Got 10 seconds? Feed your mind this nutritious thought and experience the exponential growth

Got 10 seconds? Feed your mind this nutritious thought and experience the exponential growth

Got 10 seconds? Feed your mind this nutritious thought and experience the exponential growth.

Got 10 seconds? Feed your mind this nutritious thought and experience the exponential growth.

Got 10 seconds? Feed your mind this nutritious thought and experience the exponential growth.

health

Stay Laser Focused on Your Health and Your Success!

How Focused Are You?

Have you prepared a thorough and healthy plan for directing attention toward your aspiration with a laser focus, or have you ignored this vital step in favor of distraction and “hoping for the best”? Answer the following questions to find out. We are going to score your answers a little differently in this article than in previous articles. In the spirit of keeping things fresh, in this instance the lower your score, the closer you are to achieving true laser focus. Answer each question using the following scale of one to five points, and remember to aim low!

 

Scale

5 Wait, that’s really, really true about me- Strongly agree

4 That would be me- Agree

3 50/50 sometimes, sometimes not- somewhat agree

2 That absolutely has nothing to do with me-Disagree

1 Let me take the fifth on this- Strongly disagree

  1. I find myself preoccupied by multiple focuses that are unrelated to each other and do not lead to a common goal.
  2. It seems like I am constantly losing focus on what it takes to succeed.
  3. I can be easily persuaded to take my eyes off the prize.
  4. I tend to focus on mundane, trivial, and/or short-term concerns rather than long-range goals and aspirations.
  5. The people closest to me are unaware of my focus on my aspirations.
  6. I find that my focus is often blurred and I’m not sure why.

6.5 I am surrounded by people and things that distract me.

 

Now that you’ve taken the test, let’s analyze your score, using health-related assessments:

If you scored from 27-35, your laser focus is dead on arrival. You allow yourself to be completely distracted from your goals and aspirations by petty and meaningless things, and probably haven’t identified a primary aspiration. You will have virtually no chance of achieving true success in life until you buckle down and force yourself to focus on something concrete, meaningful and long-term.

If you scored from 21-26, your laser focus is flabby. You may have identified a legitimate aspiration and are making some effort to achieve it, but are too easily distracted to make much headway.

If you scored from 14-20, your laser focus is ambulatory. Your aspiration is in sight and in mind, but at a distance. Your focus is there, but not strong enough to make your aspiration a reality

If you scored from 9-13, your laser focus is toned. You think long-term and consider your aspiration before making any major decision. But something is still missing – maybe your loved ones don’t really know about your aspiration or you would be willing to change your path if the “right offer” came along.

If you scored a 7 or 8, your laser focus is Olympian. Excepting family and health, your aspiration is the single most important thing in your life. You are always working toward your aspiration in everything you do and you ignore or eliminate any distractions or temptations that pull you away from it.

 

 

Got 10 seconds? Feed your mind this nutritious thought and experience the exponential growth.