The Leading Authority on Delivering Fresh Results
Need more positive results?
Bring in this sought after motivational speaker, management expert, consultant, and best-selling author. Through Michael’s signature programs and commitment to delivering results both through and with people, he has helped a number of Fortune 500 companies create and deliver world-class experiences that led to double-digit growth to their bottom lines.
Michael has also motivated and helped hundreds of individuals and entrepreneurs move from a stage of mediocrity to an exciting place where they achieve both continuous and exponential personal and professional success.
Michael’s programs are fun, engaging, value-adding, and results-driven. The audience will walk away with proven success tools and strategies that will help ensure that they deliver world-class experiences and substantial results.
He is the author of the best-seller Fresh Customer Service (Treat the employee as #1 and the customer as #2 and you will get customers for life) and Fresh Passion: “Get A Brand Or Die A Generic”.
Award-winning programs for companies, organizations, individuals and entrepreneurs:
Get a Brand or Die a Generic®
Any individual who yearns for exponential personal and professional success must experience this award-winning program! Michael challenges the individual to become a personal brand that is fresh, distinctive, and competitive. This program is credited with helping hundreds of individuals achieve long-term personal and professional success. The individuals are motivated and equipped to go the distance, stay fresh, and become an increasingly competitive and successful personal brand that delivers and achieves!
Fresh Customer Service®
Training, seminars, consulting, coaching, and retreats based on Michael’s best-selling book Fresh Customer Service. You will leave this experience freshly empowered and equipped to deliver a world-class customer service experience.
Stop Putting Prisoners on the Frontline and Calling it Customer Service™
This engaging presentation takes the audience on a 6.5 step out-of-the-box journey where they are challenged to follow Michael’s Fresh Customer Service® message – “Treat the Employee as #1 and the Customer as #2” – in order to get customers for life. Michael shows the audience through proven strategies, his own frontline experiences and senior management roles, established best practices, and real-life stories how the face of customer service has turned into a disempowered and ill-equipped employee on the frontline. Along the journey, tested and proven solutions are shared, and at the end the audience walks away motivated and empowered to change the face of their customer service experience to make sure that it will be world-class.
Award-Winning Programs for college students and graduates:
Get a Brand or Die A Generic®
Any individual who yearns for exponential personal and professional success must experience this award-winning program! Michael challenges the individual to become a personal brand that is fresh, distinctive, and competitive. This program is credited with helping hundreds of students achieve long-term personal and professional success. The students are motivated and equipped to go the distance, stay fresh, and become an increasingly competitive and successful personal brand that delivers and achieves!
Major+Fresh Passion=Six Figures™
This program delivers the nuts and bolts of how to maximize the college experience in order to be a competitive force in the job market and beyond.
Why Would Anyone Hire You?
Students walk away from this fun and engaging experience with a fresh and competitive 30-second Super Bowl commercial that answers the question, “Why would anyone hire me?”
Ain’t nothing Generic about Real Leaders
This is a must-have program if you want to develop world-class student leaders.