It goes against all you were taught in business school and many of the books you’ve read and it’s the key to turning customers into loyal customers.

Not only will they faithfully return to you, they will become brand ambassadors who spread the word about your products and services far and wide. Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and if treat them like they are #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before.

Your employees will offer a World-Class Customer Service Experience to everyone who enters your place of business.

Implement the 6.5 Steps of Fresh Customer Service ® in your organization and see how fully engaged, totally committed employees result in return customers who spend their money on your products and services again and again. Not only does this increase retention and sales-it also means a bottom line that reflects sustained and profitable results

Get the 6.5 Fresh Steps to World-Class Customer Service:

Side-by-Side Walking
Smart Tasking
Make-it-Right Power
The What-if-Arsenal
Bubble-Up Innovation
Relentless Focus
Just Make it Happen!


For leadership coachingprofessional development training, customer service trainingcustomer service tips, college success tips, or to learn how to build a personal brand, how to improve customer service, or  how to succeed in college, contact Michael D Brown, a premier leadership speaker, customer service speaker, and college motivational speaker at,, or

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