Archive for January, 2017


Fire in Sells

Businesses today are more than just sales and profits. They are about building strong relationships with your customers and putting in every effort to retain them. In today’s world, customer service has to be pitch-perfect if the goal is to establish strong relationships with customers. Developing a strong customers service team, you need to be efficient and better than your competition. If customer feedback is an up and down road for your company, this may be an indicator that your customer service needs a tweak or major overhaul.

    1. Customer calls

Just because a customer calls with a concern doesn’t mean you are providing bad customer service. In fact, customers who call are doing so because they trust your customer service can help. However, if your customer service is poor when a customer calls, or your company does not respond to fix the problem you may find yourself in catch-up mode to provide a good customer experience.

    1. Discounts and promotional offers aren’t bringing in more sales

If your promotional sales and discounts go unnoticed or unused, it’s a red flag that there may be something wrong with your product. Such disengagement from your customers toward your product or service must be resolved if you wish to retain your existing clientele.

    1. You have a difficult time retaining customers

Losing a loyal customer is more than just losing sales. It’s about losing someone who initially trusted and chose you to facilitate them. A loyal customer is one who was confident in providing quality feedback. If you fail to retain loyal customers, you are losing more than you think.

    1. Your employees aren’t trained for the job

If your first-contact staff isn’t well trained or empowered to handle basic concerns, your customer service may have problematic holes. Customers don’t enjoy explaining their concern to multiple customer service employees. Unless you wish to hand your customers to your competitors, take the time to train your employees.

    1. You hardly get any referrals

A wise man once said, “Satisfied customers buy from you, but delighted customers sell for you.” If your existing customers aren’t satisfied with your services, they will not only stop buying from you but also stop others from doing so. Customer referral is a sole indicator which clearly depicts where a business stands regarding customer satisfaction.

    1. Your ignorance isn’t bliss

Another sign that your customer service is in need of help is when you are ignoring what the customers want and instead pressuring them to try more services and products. Not only does this agitate your customer, but it also mentally prepares him never to reach out to you again. If someone is in need, give them what they want even if it is a refund or cancellation.

6.5 There aren’t enough complaints against you

At first glance, it may seem like a good sign that your phone isn’t always buzzing with complaints – suggesting your product or services satisfy your customers. But that is not always the case. While many customers do complain, many more don’t, resulting in customers walking away without you realizing there is a problem. Validating customer experiences through follow-up calls and feedback requests are a great way to stay on top of underlying issues customers aren’t reporting.

www.52CustomerServiceTips.com

 

world class customer service

world class customer service

The urge to deliver world-class customer service is the differentiating factor between you and your competitor. Your customer service representatives hold the ultimate power to attract or push away your customers. Good customer service leads to satisfied customers. In turn, this provides a snowball effect as your client base grows6.5 Hard Truths on How to Provide World-Class Customer Service

The urge to deliver world-class customer service is the differentiating factor between you and your competitor. Your customer service representatives hold the ultimate power to attract or push away your customers. Good customer service leads to satisfied customers. In turn, this provides a snowball effect as your client base grows the more satisfied customers you have. A good customer experience will translate into a better reputation for your business.

Below are the hard truths about customer service that should never be neglected.

  1. Customer service impacts customer trust

The only reason you still have a business to put your name on is that people are willing to pay for it. The day your customers stop paying for your service is your last day as a successful business. If you, as a customer representative, fail to earn the trust and respect of your customer, he won’t be coming back. It’s really that simple!

  1. Bad experiences may be forgiven but not forgotten

According to a research study conducted by the Dimensional Research Centre, 39% of the people who have had bad customer experiences are more likely to wait two or three years before doing business with you again. This means that even when companies make up for the wrong they did, chances are it will still not be forgotten and will impact future buying decisions.

  1. Customers won’t come back if you fail to satisfy

It’s not up to you to decide whether your business will prosper or not. It’s in the hands of the customer. If your customers aren’t satisfied with your offerings, they will switch to alternatives the first chance they get. The most loyal customers at times turn disloyal – often as a result of poor customer service. Fail once and you may never be able to recover fully.

  1. The power of social media can’t be ignored

Social media and customer service are a match made in heaven. Another hard truth that can’t be ignored is not monitoring what others have to say about you on social platforms. It has become imperative for companies to respond to both the good and the bad to engage with their customers on a one-on-one level.

  1. Customers don’t like to explain things repeatedly

One of the most important facts that simply can’t be overlooked is that customers hate it when they are repeatedly asked to explain their issues to multiple people over the phone. If the ultimate goal is to offer world-class services, companies must approach the trifecta: a trained employee, a satisfied customer, and more sales.

  1. Bad experiences will branch out more quickly

Bad customer experiences can destroy a company’s reputation. In addition, a bad review is trusted and looked at more often than a positive one. In today’s technologically driven world, people are more likely to believe in a stranger’s words than a business’s word.

    1. The secret to offering world class customer services

Companies who wish to provide world-class customer experiences have to stay focused, vigilant, knowledgeable, responsive, honest, and cooperative. As long as you continue to “be there” to pick up the phone and facilitate your customer with what they want, you will continue to prosper.

www.52CustomerServiceTips.com

the more satisfied customers you have. A good customer experience will translate into a better reputation for your business.

Below are the hard truths about customer service that should never be neglected.

  1. Customer service impacts customer trust

The only reason you still have a business to put your name on is that people are willing to pay for it. The day your customers stop paying for your service is your last day as a successful business. If you, as a customer representative, fail to earn the trust and respect of your customer, he won’t be coming back. It’s really that simple!

  1. Bad experiences may be forgiven but not forgotten

According to a research study conducted by the Dimensional Research Centre, 39% of the people who have had bad customer experiences are more likely to wait two or three years before doing business with you again. This means that even when companies make up for the wrong they did, chances are it will still not be forgotten and will impact future buying decisions.

  1. Customers won’t come back if you fail to satisfy

It’s not up to you to decide whether your business will prosper or not. It’s in the hands of the customer. If your customers aren’t satisfied with your offerings, they will switch to alternatives the first chance they get. The most loyal customers at times turn disloyal – often as a result of poor customer service. Fail once and you may never be able to recover fully.

  1. The power of social media can’t be ignored

Social media and customer service are a match made in heaven. Another hard truth that can’t be ignored is not monitoring what others have to say about you on social platforms. It has become imperative for companies to respond to both the good and the bad to engage with their customers on a one-on-one level.

  1. Customers don’t like to explain things repeatedly

One of the most important facts that simply can’t be overlooked is that customers hate it when they are repeatedly asked to explain their issues to multiple people over the phone. If the ultimate goal is to offer world-class services, companies must approach the trifecta: a trained employee, a satisfied customer, and more sales.

  1. Bad experiences will branch out more quickly

Bad customer experiences can destroy a company’s reputation. In addition, a bad review is trusted and looked at more often than a positive one. In today’s technologically driven world, people are more likely to believe in a stranger’s words than a business’s word.

    1. The secret to offering world class customer services

Companies who wish to provide world-class customer experiences have to stay focused, vigilant, knowledgeable, responsive, honest, and cooperative. As long as you continue to “be there” to pick up the phone and facilitate your customer with what they want, you will continue to prosper.

www.52CustomerServiceTips.com